FAQ

Products & Quality

1. What materials are used in your jewelry?

Materials vary depending on the design and may include stainless steel, sterling silver, brass, gold or silver plating, cubic zirconia, crystals, pearls, enamel, and other decorative materials.

Please refer to the individual product page for specific information about materials, finishes, measurements, and care instructions.

2. What is the quality of your jewelry?

At Safa Jewelry, we focus on the overall appearance, materials, construction, plating, stone settings, clasps, chains, and everyday wearability of each piece rather than simply offering the lowest possible price.

Every item is inspected before shipping. Minor variations may occur between individual pieces and production batches, so please refer to the relevant product page for specific details.

3. Will the jewelry look exactly like the photos?

We do our best to display colors, measurements, proportions, and product details as accurately as possible.

However, slight differences may occur because of lighting, screen settings, material characteristics, photography, or production batches. These minor variations are normal and should not affect the overall design or normal use of the jewelry.

4. Can I request real photos after placing my order?

Yes. To request real photos or additional details, please contact us before your order is shipped and include your order number.

You may specify which areas you would like to see, such as the clasp, chain, stone setting, engraving, back, finish, or packaging.

Photo availability depends on the product and the current stage of order processing, but we will do our best to assist.

5. What should I do if I cannot find the style I want?

Send a photo, product reference, or description of the jewelry you are looking for to hello@safa-jewelry.com.

Our team will check whether the same or a similar design is currently available. Availability depends on current stock and supply.

Orders

6. How do I place an order?

Choose your preferred item and available options, add it to your cart, and follow the checkout steps to enter your shipping information and complete payment.

Once your order has been placed, you will receive a confirmation email. Please check that your name, address, phone number, selected items, sizes, colors, and quantities are correct.

7. Can I change or cancel my order?

Please contact us as soon as possible at hello@safa-jewelry.com. Include your order number and clearly explain the changes you would like to make.

We will do our best to assist if your order has not yet entered processing or shipping. Orders that have already been processed or dispatched may not be changed or canceled.

8. What should I do if I entered the wrong address?

If your order has not yet been dispatched, we will do our best to update it. Once the parcel has shipped, we cannot guarantee that the carrier will be able to change the delivery address.

Safa Jewelry is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

Shipping

9. Where do you ship?

We currently ship to major European countries, the United States, Canada, and Australia.

Some remote locations or special addresses may be subject to delivery restrictions. Please contact us before ordering if you are unsure whether we can ship to your address.

10. What are your shipping fees and delivery times?

You can choose from the following options at checkout:

Standard Shipping

Shipping fee: $19.90 USD
Estimated delivery time: 10–14 business days

Express Shipping

Shipping fee: $49.90 USD
Estimated delivery time: 5–7 business days

Delivery times are estimates and may vary depending on the destination, customs clearance, local carrier handling, public holidays, weather conditions, or other logistical factors.

11. How can I track my order?

Once your order has shipped, tracking information will be sent to the email address used at checkout.

Tracking details may take some time to appear in the carrier’s system. If your tracking number is not active immediately, please allow some time and check again later.

12. Why has my tracking information stopped updating?

Tracking may temporarily stop updating while an international parcel is awaiting a flight, moving between transit points, going through customs, or being transferred to a local delivery carrier.

This does not necessarily mean that the parcel is lost. If there has been no update for an extended period, email your order number to hello@safa-jewelry.com, and we will help check the shipment.

Returns & Refunds

13. Do you accept returns?

Eligible items may be returned within 30 days of delivery.

To request a return, email hello@safa-jewelry.com with your order number and reason for returning the item. Once your request has been approved, we will provide the relevant return instructions.

Returned jewelry must be unworn, unused, and in its original condition, with all original packaging, tags, and included accessories intact. Returns sent without prior approval may not be accepted.

Please refer to our Returns & Refund Policy for complete eligibility requirements and any applicable exclusions.

14. How long does a refund take?

Refunds are processed within 14 business days after we receive and inspect the returned item.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time for the funds to appear in your account.

Shipping fees and other applicable charges will be handled in accordance with our Returns & Refund Policy.