RETURNS & REFUNDS POLICY

Returns & Refund Policy

Last updated: September 21, 2026

We hope you love your Safa Jewelry purchase. If something is not right with your order, please contact us at hello@safa-jewelry.com.

Return Period

Eligible physical products may be returned within 30 days of delivery.

To qualify for a return, the item must be unworn, unused, and in its original condition. All original packaging, tags, cards, accessories, and other included items must also be returned.

Items showing signs of wear, damage, alteration, exposure to perfume or cosmetics, or improper handling may not be accepted.

Non-Returnable Items

For hygiene, safety, and customization reasons, we cannot accept returns of:

Pierced earrings or other pierced jewelry if the hygiene seal or packaging has been opened
Jewelry that has been worn, used, damaged, or altered
Engraved, personalized, or custom-made products
Gift cards
Clearance or final-sale products
Items returned without their original packaging or included accessories
Items returned without prior approval

These exclusions do not affect any mandatory cancellation, refund, or consumer rights applicable in your location.

Starting a Return

Before returning an item, email hello@safa-jewelry.com with:

Your order number
The item you wish to return
The reason for the return
Clear photographs or videos if the item is damaged, defective, or incorrect

If your return request is approved, we will provide the return address and relevant instructions.

Returns sent without prior approval may not be accepted. Please do not send returns to the address shown on the parcel without first contacting us.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges and return shipping costs are non-refundable unless required by applicable law.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed. Safa Jewelry is not responsible for returned parcels that are lost or damaged in transit.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method within 14 business days after inspection.

Banks and payment providers may require an additional 5–10 business days to display the refund in your account.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect, or missing, contact us within seven days of delivery at hello@safa-jewelry.com. Please include your order number and clear photographs or videos showing the issue.

Where appropriate, we may provide a replacement, resend the missing item, or issue a partial or full refund.