Terms of Service

Last updated: September 21, 2026

Welcome to Safa Jewelry.

These Terms of Service govern your access to and use of safa-jewelry.com, including browsing products, creating an account, placing an order, and using any related services.

Our website and e-commerce services are hosted by Shopify. Please read these Terms of Service carefully before accessing the website or purchasing from us.

By accessing or using this website, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, and any other applicable policies published on the website.

If you do not agree to these terms, please do not use the website.

1. Eligibility

By using this website, you confirm that you have reached the legal age of majority in your place of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.

You may not use this website for any unlawful, fraudulent, or unauthorized purpose.

We may refuse service, restrict an account, or cancel an order when reasonably necessary, provided that we do not unlawfully discriminate or otherwise violate applicable law.

2. Accounts and Security

Certain website features may require you to create an account.

You are responsible for:

• Providing accurate, complete, and current information

• Keeping your login details and password secure

• Preventing unauthorized access to your account

• Contacting us promptly if you believe your account has been accessed without permission

Activity carried out through your account will generally be treated as authorized by you unless you promptly report unauthorized use.

We will never ask you to provide your complete payment card number, payment password, or account password through regular email.

3. About Safa Jewelry

Safa Jewelry is an independently operated jewelry retailer. We select and offer jewelry based on its design, materials, finish, construction, and everyday wearability.

Product materials, measurements, finishes, care instructions, and other relevant details are provided on the applicable product page.

Safa Jewelry does not claim any partnership, endorsement, sponsorship, or affiliation with another company unless this is expressly stated.

4. License to Use the Website

We grant you a limited, revocable, non-transferable, and non-exclusive license to access and use this website for personal browsing and shopping purposes only.

Without our prior written permission, you may not:

• Copy, reproduce, sell, or commercially use website content

• Scrape or collect website data or product information in bulk

• Modify, reverse-engineer, or interfere with website functions

• Use automated systems to bypass security measures

• Impersonate another person or submit false information

• Use the website for unauthorized commercial activity on behalf of a third party

Violations may result in restrictions or termination of your access, account, or orders.

5. Product Information

We make reasonable efforts to display product descriptions, colors, measurements, materials, plating, finishes, stones, images, and other information accurately.

However, the actual product may vary slightly due to:

• Photography and lighting conditions

• Screen and device settings

• Manual measurements

• Natural variations in stones, pearls, and other materials

• Differences between supply or production batches

• Packaging updates

Minor variations that do not materially affect the overall appearance, function, fit, or normal wear of a product are generally not considered defects.

This section does not limit your rights under our Returns & Refund Policy or applicable law when an item is clearly defective, damaged, incorrect, or materially different from its description.

6. Product Availability and Stock

Some products may be available in limited quantities or may require stock confirmation.

We reserve the right to:

• Limit the quantity of an item that may be purchased

• Discontinue a product

• Update available styles, colors, sizes, or finishes

• Correct stock information

• Cancel unavailable products or orders

If we are unable to fulfill a paid order, we will contact you and, depending on the circumstances, offer an alternative product, an order adjustment, or a refund.

7. Prices and Currency

Unless otherwise clearly stated, prices on the website are generally displayed in US dollars.

Prices may change because of promotions, market conditions, supply costs, or website updates. Price changes will not normally affect orders that have already been completed and accepted, except in cases of an obvious technical, display, or pricing error.

We reserve the right to correct clear errors in product pricing, discounts, stock information, or descriptions.

If we identify a clear pricing error before dispatch that affects the amount payable, we will contact you and give you the option to confirm the order at the correct price or cancel it.

Any relevant payment already collected for a canceled order will be returned to the original payment method.

8. Taxes, Duties, and Import Charges

Whether product prices and checkout charges include applicable taxes depends on the destination and the information displayed during checkout.

International orders may be inspected by customs authorities and may be subject to import taxes, customs duties, handling fees, or other local charges.

Unless the checkout page or our Shipping Policy clearly states that these charges are included, the recipient may be responsible for paying them in accordance with local regulations.

We do not control the rates or fees imposed by customs authorities in different countries or regions.

9. Payment

You agree to provide accurate, valid, and complete payment and billing information.

Payments may be processed by Shopify, card issuers, digital wallet providers, or other third-party payment services. We do not normally store your full payment card number or payment password.

By submitting an order, you confirm that:

• You are authorized to use the selected payment method

• Your billing information is true and accurate

• You authorize the relevant payment provider to charge the amount shown

• You agree to pay the product, shipping, and other applicable charges shown at checkout

We may suspend or cancel an order if payment fails, is declined, is reversed, or is identified as potentially fraudulent or high-risk.

10. Discount Codes and Promotions

Discount codes, gifts, and promotions may be subject to conditions including:

• Expiry dates

• Eligible products

• Minimum order values

• Eligible countries or customers

• Limits per customer or order

• Restrictions on combining offers

Unless the promotion clearly states otherwise, discount codes generally cannot be combined.

We reserve the right to cancel or remove discounts used because of a system error, unauthorized distribution, abuse, fraud, or failure to meet the promotion’s terms.

11. Order Submission and Acceptance

Submitting an order and receiving an automatic confirmation email means that we have received your order request. It does not necessarily mean that the order has passed final review or been accepted for fulfillment.

Orders may be subject to:

• Payment confirmation

• Stock verification

• Product inspection

• Shipping address verification

• Fraud prevention or security review

We may reasonably refuse, limit, adjust, or cancel an order when:

• A product is unavailable

• Product or pricing information contains a clear error

• Payment is unsuccessful

• The shipping address is incomplete or undeliverable

• The order is identified as fraudulent, unusual, or high-risk

• The customer has violated these Terms of Service

• Legal, payment-provider, or shipping restrictions prevent fulfillment

If we cancel a paid order that has not been fulfilled, the relevant amount will be refunded to the original payment method. We will notify you using the contact information provided with your order.

12. Customer Order Cancellations

To request an order cancellation, please email:

hello@safa-jewelry.com

Please include your order number.

We will do our best to cancel an order that has not yet entered stock confirmation, product inspection, packing, or shipping.

Once an order has entered processing or has been dispatched, it may no longer be possible to cancel it immediately.

After delivery, you may request a return in accordance with our Returns & Refund Policy.

13. Shipping

We currently ship to major European countries, the United States, Canada, and Australia.

Available destinations, shipping fees, estimated delivery times, order processing, tracking, address changes, and delivery issues are governed by our Shipping Policy.

All delivery times are estimates and are not guaranteed delivery dates.

Customs clearance, flight schedules, weather conditions, public holidays, remote locations, and local carrier handling may cause delays.

After a parcel has been handed to the carrier, we will continue to provide reasonable assistance with shipping inquiries.

14. Shipping Addresses

You are responsible for reviewing the recipient’s name, shipping address, postal code, and phone number before submitting your order.

Please contact us as soon as possible if you notice an error.

If the order has not yet shipped, we will do our best to update the address. Once the order has been dispatched, we cannot guarantee that the carrier will be able to change it.

You may be responsible for delays, returns, redelivery charges, or other losses caused by incorrect, incomplete, or undeliverable information, subject to any rights or protections available under applicable law.

15. Returns, Exchanges, and Refunds

Eligible products may be returned within 30 days of delivery in accordance with our Returns & Refund Policy.

All returns must be approved in advance. Return conditions, shipping-cost responsibility, non-returnable items, exchange procedures, and refund arrangements are explained in our Returns & Refund Policy.

For hygiene reasons, pierced earrings and other pierced jewelry may not be eligible for return if the hygiene seal or packaging has been opened.

Personalized, engraved, worn, altered, clearance, or final-sale products may also be excluded from returns, except where applicable law requires otherwise.

Approved refunds will generally be processed within 14 business days after we receive and inspect the returned item.

Nothing in these Terms of Service limits or excludes any mandatory rights to returns, refunds, repairs, replacements, or other remedies available under applicable consumer law.

16. Accuracy of Website Information

We make reasonable efforts to ensure that product, pricing, inventory, promotional, and other website information is accurate. However, we cannot guarantee that all content will always be completely free from errors or omissions.

We may, without prior notice:

• Correct errors

• Update product descriptions

• Adjust inventory

• Change prices

• Cancel orders affected by an obvious error

If an error materially affects a paid order, we will contact you before dispatch and provide reasonable options.

17. Customer Reviews, Photos, and Other Content

When you submit a review, photo, video, suggestion, or other content, you confirm that:

• You created the content or have the right to submit and authorize its use

• The content is truthful and not misleading

• It does not violate another person’s privacy, copyright, trademark, or other rights

• It does not contain unlawful, defamatory, threatening, hateful, or malicious material

When you expressly agree that content may be used on our website, in emails, or on social media, you grant us permission to reproduce, display, format, and publish it for those purposes.

You retain ownership of your original content.

We may reject or remove content that violates these terms.

18. Prohibited Conduct

You may not use this website to:

• Engage in unlawful or fraudulent activity

• Infringe intellectual property or privacy rights

• Upload viruses, malware, or harmful code

• Interfere with the website, servers, payment systems, or security

• Collect or steal information relating to other customers

• Submit false orders or fraudulent chargebacks

• Impersonate another person

• Bypass purchase limits or promotional restrictions

• Conduct unauthorized data scraping

• Publish defamatory, threatening, harassing, or discriminatory content

Violations may result in your access, account, service, or orders being restricted or terminated. Further legal action may be taken where appropriate.

19. Intellectual Property

Except for third-party trademarks and other content clearly identified as belonging to third parties, the text, page design, graphics, logos, layout, original images, videos, and other content on this website are protected by applicable intellectual property laws.

You may not copy, modify, sell, distribute, publish, or commercially use this content without written permission.

Third-party names, trademarks, or content that may appear on this website remain the property of their respective owners.

Their appearance does not indicate any authorization, endorsement, or partnership unless expressly stated.

20. Third-Party Tools and Links

This website may use or link to third-party services, including:

• Shopify

• Payment providers

• Shipping and tracking websites

• Analytics tools

• Advertising platforms

• Social media services

• External websites

These third-party services are subject to their own terms and privacy policies.

We do not control the content, availability, or data-handling practices of third-party websites. Please review their relevant policies before accessing or using their services.

Nothing in this section excludes responsibility that we are legally required to accept for service providers we select or for fulfilling customer orders.

21. Email and Marketing Communications

We may send necessary communications relating to your order, payment, shipping, return, account, or customer service request.

Where you have given consent, or where otherwise permitted by law, we may also send product updates, special offers, and shopping cart reminders.

Agreeing to receive marketing communications is not required to complete a purchase.

You may stop receiving marketing emails by using the unsubscribe link included in the message.

After unsubscribing, you may still receive necessary order- and account-related notifications.

22. Website Availability

We make reasonable efforts to keep the website available, but we cannot guarantee that it will always operate without interruption, error, or security risk.

The website may become temporarily unavailable because of:

• Scheduled maintenance

• Technical failures

• Network issues

• Third-party service outages

• Security incidents

• External events outside our reasonable control

We will make reasonable efforts to restore the service.

Nothing in this section excludes liability that cannot legally be excluded.

23. Disclaimer

To the fullest extent permitted by applicable law, the website and related services are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be error-free, uninterrupted, or suitable for every customer’s individual expectations.

This disclaimer does not apply to:

• Products that materially differ from their descriptions

• Products with legally recognized defects

• Fraud or intentional misconduct

• Gross negligence

• Guarantees or liabilities that cannot be excluded under applicable law

24. Limitation of Liability

To the fullest extent permitted by applicable law, Safa Jewelry will not be liable for indirect losses including:

• Loss of profit

• Loss of business opportunities

• Loss of data

• Indirect or consequential losses related to website use

• Loss or damage caused by failure to follow jewelry care instructions

• Loss or damage caused by improper use, handling, storage, or cleaning

For claims directly related to an individual order, our total liability will generally not exceed the amount actually paid for that order, to the extent permitted by law.

This limitation does not apply to:

• Fraud

• Intentional misconduct

• Gross negligence

• Liability that cannot legally be limited or excluded

• Mandatory consumer rights

25. Events Beyond Our Control

We are not responsible, except where applicable law provides otherwise, for delays or failures caused by events beyond our reasonable control.

These events may include:

• Natural disasters

• Extreme weather

• War or civil unrest

• Government restrictions

• Customs delays

• Flight cancellations

• Strikes

• Major carrier or payment-system disruptions

• Internet, platform, or network failures

When such an event occurs, we will make reasonable efforts to notify affected customers and provide appropriate assistance.

26. Breach and Termination

If we reasonably believe that you have violated these Terms of Service, engaged in fraud, threatened website security, or infringed another person’s rights, we may restrict or terminate your access to the website or account.

Termination will not affect payment obligations, refund rights, intellectual property responsibilities, or other provisions that arose before termination or are intended to remain effective.

27. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

28. No Waiver

Our failure to immediately enforce any right or provision under these terms does not permanently waive that right or provision.

Any waiver must be made in a manner recognized by applicable law.

29. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Returns & Refund Policy, and any other policies expressly referenced on the website, form the agreement between you and Safa Jewelry regarding the website and related services.

Where policies conflict, the policy specifically addressing the relevant matter will apply.

For example, return matters are governed by the Returns & Refund Policy, while shipping matters are governed by the Shipping Policy.

30. Governing Law and Consumer Rights

These Terms of Service are governed by the laws applicable to Safa Jewelry’s operations and the relevant transaction.

Nothing in these terms removes any mandatory consumer protection rights available under the laws of your place of residence or the destination of your order.

Where these terms conflict with mandatory applicable law, the legal requirement will take precedence.

In the event of a dispute, we encourage you to contact us by email first so that both parties can attempt to resolve the matter directly.

31. Changes to These Terms

We may update these Terms of Service from time to time to reflect:

• Changes to website features

• Changes to payment or shipping methods

• Changes to business operations

• Changes to applicable laws or regulatory requirements

The revised terms will be posted on this page, and the “Last updated” date will be changed accordingly.

Updates will not retroactively reduce any legal rights relating to transactions already completed.

32. Contact Us

For questions about these Terms of Service, your order, or use of the website, please contact:

Safa Jewelry

Email: hello@safa-jewelry.com

1 Airthrie Road
Ilford, IG3 9QT
United Kingdom